Research · Canadian social services
What the morning actually costs.
We interview managers, schedulers and frontline workers about how coverage really works, then publish what we find. No pitch, and nothing here is a product page.
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September 15, 2026
How seniority call-outs work under a collective agreement
Eligible first, then senior. Wait the minutes the agreement says. Log every offer and answer as it happens. What the rule usually says, where it breaks, and what a steward will ask for.
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September 9, 2026
The Hidden Cost of a 6 AM Sick Call
We asked managers and frontline workers across BC social services what actually happens when someone calls in. The cost lands in four places, and none of them is a line item.
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Comparing notes?
If what we publish reads differently against your own experience, we would rather hear it than not. That is most of how this research gets written.