Seniority within the eligible pool
Casuals are offered shifts in your seniority order, only if they are eligible for that shift.
Staff scheduling for group homes.
Avover builds each house's rotation ninety days ahead, texts the casual pool in seniority order when a shift opens, and keeps a record that holds up if the call-out order is ever questioned. Up to 39 scheduled staff is $199 a month, flat.
Canadian-hosted
Audit-ready
Union-compliant
How a short-staffed shift goes today
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The casual pool is small, and getting smaller
Casuals who cannot get enough hours take a second job. When you need them at 6 a.m., they are at the other one.
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The escalation order lives in someone's head
Casuals first, then part-timers, then pull someone from a house that can run lighter, then overtime, then the manager works the shift. Everyone knows the order. Nobody has it written down.
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“Lockdown”
Two people short on an afternoon and the house goes into lockdown: residents cannot go out, outings are cancelled, required tasks get dropped. Coverage failure is a care failure.
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The record is updated tomorrow
The scheduling system shows who ended up on the shift. It does not show who was called, in what order, or who said no. That gets typed in the next day, from memory.
How it works across your houses
One rotation per house, one pool, one record.
1
One rotation per house
Set the shifts, the cycle and the team for each house. Avover fills the schedule ninety days ahead; staff see their shifts and request time off from their phone.
2
Open shifts go to the pool by text
A sick call or an approved vacation opens the shift. Avover texts eligible casuals in seniority order, respecting hours, rest and certifications, until the first YES.
3
The log is already written
Every offer, answer and change is timestamped. Managers see their houses; the director sees every house.
Built for community living agencies
The rules a house runs on, checked before every offer.
Hours and overtime
A weekly threshold plus an allowance you set. Anyone the shift would push over is skipped unless a manager overrides, with a reason.
Rest period
A minimum gap between shifts is checked before every offer.
Certifications per shift
A shift that needs a specific certification is only offered to staff who hold it.
Managers see their houses
A house manager edits their own team and schedule. The director sees all of them.
Time off, swaps and no-shows
Time-off approval clears the shifts. Swaps go through a manager. No-shows are marked on the attendance page and the hours export reflects it.
What it costs
Priced by how many people you schedule, not per house. Up to 39 staff is $199 a month with no setup fee; 40 to 70 is $299; 71 to 110 is $449. Unlimited houses, texts included, month to month. See all seven bands.
What managers and support workers told us
From our 2026 interviews with managers and frontline staff in Canadian community living. Anonymized.
Managing the scheduling is basically most of what a manager does, making sure there's a body in every shift.
Program manager, residential services, BC
The system may show the final schedule, but it does not clearly show the full call-out history: who was contacted, who declined, in what order.
Manager, community living agency, BC
A tad archaic, but it works. Sometimes you can be really busy and the on-call will ask you to do a call-out.
Frontline support worker, night shift, BC
What Avover does
Three modules, one record: scheduling, sick-call coverage and audit trails.
Scheduling
Rotations per site, availability, swaps and time off. Built ninety days ahead.
Explore schedulingSick Call Coverage
An open shift goes to eligible staff by text in seniority order. The first yes takes it.
Explore sick callsAudit Trails
Every offer, answer and change, timestamped and exportable.
Explore audit trailsQuestions we get asked
Does it replace our case-management system?
No. Avover only does the schedule and the coverage. Keep the system that holds your client records; Avover exports hours for payroll.
Does it follow our seniority list?
Yes. Load the list once. Call-outs go in that order within the staff eligible for the shift, and the log shows the order every time.
Can a house manager see only their house?
Yes. Managers edit only their own locations. The director sees everything.
What about a shift that needs a specific certification?
Mark it on the shift. Only staff who hold that certification are offered it.
What happens when nobody in the pool says yes?
The offer widens to the next group, then the on-call manager gets a text. The log shows how long each step took.
Is there an app to install?
No. Staff answer by text and use a web page on any phone for their schedule and time off.
See it with one of your houses.
Book a 20-minute demo. Bring one house's rotation and casual list; we will show the morning with it.
Book a demo →