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Callouts completed in minutes. Stress Free!

Avover texts qualified staff in seniority order. First to accept locks the shift. Every step logged.

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  • Canadian-hosted
  • Audit-ready
  • Union-compliant
Care-team member smiling at her laptop after Avover quietly handled the sick call

The real cost of a manual sick call process

  • The 5 AM phone tree

    Manager calls 12 staff before 7 AM. Three don't answer. Two can't come in. One isn't qualified for the role.

  • Seniority list mistakes

    Wrong call-out order means a union grievance. No proof you followed the list means you lose it.

  • Manager burnout

    Your best managers always pick up at 5 AM. Weekend scrambles and guilt when shifts go unfilled compound until they quit.

  • No paper trail

    The auditor asks who covered Thursday's overnight. It takes 45 minutes to piece together an answer from binders, texts, and sticky notes.

How Avover's sick call automation works

Three steps. No phone calls. Full audit trail.

1

Sick call logged

Staff reports an absence. Avover captures the shift, role, and site requirements instantly.

2

Qualified staff texted

SMS notifications go out in seniority order. Qualifications, availability, and rest periods checked. No app needed.

3

Shift locked

First qualified person to accept gets the shift. Everyone else stands down. Full audit trail saved.

What the audit trail looks like

Audit Trail — Apr 16
5:01 AM Sick call logged — Tanya R., Overnight PSW, Unit 2A
5:02 AM SMS sent to Maria S. (PSW, Seniority #1)
5:02 AM SMS sent to James O. (PSW, Seniority #2)
5:04 AM Maria S. accepted — shift confirmed, queue stood down
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What changes when coverage is automated

The results that matter when sick call coverage stops being a manual process.

<15
Minutes to fill a shift Sick call to confirmed replacement, typically under fifteen minutes via SMS.
100%
Seniority compliance Every callout follows your union rules. Every action logged for grievance documentation.
0
Phone calls required Staff get a text. Reply to accept. No phone trees, no voicemails, no 5 AM scrambles.

Built for unionized residential care in Canada

Avover is built for agencies running 24/7 residential care — group homes, long-term care, assisted living, shelters, and supportive housing.

Seniority enforcement

Call-out order follows your seniority list on every notification. No skipping. No guessing. Fully documented.

Union compliance

Collective agreement constraints are built into the notification logic. Every action logged for grievance documentation.

Role qualifications

PSW, RN, RPN, DSW, HCA — qualifications are checked before every notification is sent.

Rest period logic

Availability windows and minimum rest periods are respected automatically. No one gets called when they shouldn't be.

Canadian hosting

Your data stays in Canada. Encrypted in transit and at rest. When your funder asks about data residency, the answer is simple.

Privacy alignment

Building toward PHIPA and PIPEDA compliance. We never share or sell your data.

Part of the Avover platform

Sick call automation is one module. Avover also handles scheduling and audit trails.

Scheduling

Staff submit availability. Avover builds the roster. Shift check-ins logged automatically.

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Audit Trails

Every notification, acceptance, and shift change documented. Searchable. Exportable.

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Frequently asked questions

What is sick call automation?
Software that replaces the manual phone tree when someone calls in sick. Avover texts qualified staff in seniority order — first to accept locks the shift, every step logged.
Does this follow our collective agreement rules?
Yes. Seniority, qualifications, availability, and rest periods are enforced on every callout. Every action is logged for grievance documentation.
How long does it take to fill a shift?
Most shifts are filled in under 15 minutes via SMS. No phone calls needed.
Do staff need to download an app?
No. Notifications go via SMS. Any phone that receives texts works.
What if nobody accepts the shift?
Avover escalates automatically. If the list is exhausted, the manager gets an alert with everyone contacted and their responses.

See it in action

Book a 20-minute demo. We'll walk through your coverage process and show you how shifts get filled automatically.

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